Our Returns & Refunds Commitment for St Paul’s Cray Flower Deliveries

Our Promise of Fresh Flowers in St Paul’s Cray

At St Paul’s Cray Florist, we believe every delivery should arrive brimming with vibrant, fresh flowers. As your local St Paul’s Cray flower specialist, we serve both households and businesses in the area, ensuring each bouquet leaves a lasting impression. Your satisfaction matters to us, and our returns, refunds, and complaints process reflects this commitment to quality and service.

Freshness Guarantee

We take pride in delivering only the freshest flowers, backed by our freshness guarantee. Every bouquet we create is intended to delight for a minimum period of 5 days from arrival, provided simple care instructions are followed. If your flowers do not appear fresh or fail to last through this window, please tell us promptly so we can help.

Damaged or Unsatisfactory Flowers on Arrival

Our team carefully packs each order to reach you in perfect condition. However, if your flowers arrive damaged, wilted, or significantly different from your order, please notify us within 24 hours of receipt. To assist with your request, kindly provide a clear photo of the flowers as they appeared upon arrival. This helps us address the issue quickly and improve our service for the future.

Refunds and Replacements

If your flowers were damaged on arrival or do not meet our freshness standard within the guaranteed window, you have options:

• Replacement: We can prepare and deliver a fresh replacement bouquet to you at no extra cost, ensuring you receive the beauty and fragrance you expected.
• Refund: If a replacement does not suit your needs, we offer a full or partial refund based on the extent of your concern. Our aim is to resolve the matter swiftly and fairly, so you can order from us with confidence.

Please note that refunds and replacements are generally not offered if the wrong address was provided, if care instructions were not followed, or if the recipient was unavailable for delivery.

How to Make a Complaint

We encourage you to reach out with any concerns, as your feedback allows us to grow and improve. If you are unhappy with your order or our service in any way, please contact us as soon as possible and include the following details:

• Your order number
• The delivery address
• A description of your complaint
• Clear photographs of the flowers (if applicable)

Our team will investigate all complaints swiftly and aim to respond with a proposed resolution within 48 hours. We handle every query personally, as we value our local reputation and relationships deeply.

Your Trusted Local Florist

St Paul’s Cray Florist is proud to serve the local area with reliable, personalised service. We have built our reputation on trust and the consistent quality of our fresh flower arrangements. Whether you are celebrating, commemorating, or simply brightening someone’s day, you can count on us for flowers that impress—and a returns policy that reassures.

Your satisfaction is at the heart of everything we do. Thank you for choosing St Paul’s Cray Florist.