Welcome to the Terms & Conditions for St Paul's Cray Florist, your trusted local provider of online flower delivery services in St Paul's Cray and the surrounding areas. These Terms & Conditions govern all use of our website and online flower delivery service. By placing an order through our website, you agree to be legally bound by these Terms & Conditions, which are designed to ensure clarity regarding our order process, payments, cancellations, liability, and governing law.
These Terms & Conditions apply to all purchases made through the St Paul's Cray Florist website, specifically relating to our online flower delivery service in St Paul's Cray and the neighbouring communities. Please read these terms carefully as they set out the rights and obligations between you (the customer) and us (St Paul's Cray Florist).
2.1 Placing an Order
To purchase flowers and aim for delivery in St Paul's Cray or the local area, customers must complete the online order form, providing accurate delivery information, the recipient's name, delivery address, contact details, preferred delivery date, and any specific instructions. Orders can only be accepted through our designated online ordering system.
2.2 Order Confirmation
Upon successfully submitting your order, you will receive an order confirmation on the website and via your chosen method of communication, subject to system functionality. This order confirmation serves as acknowledgment of receipt of your order, but does not signify our acceptance of your order. Formal contract acceptance will occur only when we dispatch your flowers for delivery.
2.3 Flower Availability & Substitution
All flower products are subject to availability. In rare cases where a specific flower, colour, or arrangement is unavailable, we reserve the right to substitute with a product of equal or greater value and similar style. We will take reasonable steps to inform you of any major substitutions prior to delivery.
2.4 Delivery Areas
We provide online flower delivery primarily within St Paul's Cray and its adjacent areas. Please ensure your requested delivery address is within our current service zones before ordering. Orders for delivery outside these areas may be declined or subject to additional charges.
3.1 Accepted Payment Methods
We accept payment methods as indicated on our website at checkout, which may include debit cards, credit cards, and any other method made available from time to time. Transactions are processed securely through our payment gateway partners.
3.2 Payment Timing
Full payment is required at the point of order. Orders will not be confirmed or processed until payment has been received in full. St Paul's Cray Florist reserves the right to cancel any orders for which payment is not received or is withdrawn or disputed.
3.3 Pricing
All prices are clearly stated on our website and are inclusive of VAT where applicable. Delivery charges will be displayed at checkout prior to finalizing your purchase. We reserve the right to adjust prices at any time, but confirmed orders will remain at the price agreed at the time of order acceptance.
4.1 Customer Cancellations
If you wish to cancel or amend an order, please contact us as soon as possible. Orders may only be cancelled or amended before processing has commenced and the flowers dispatched. Due to the perishable nature of flowers, we regret that cancellations or amendments are not permitted once your order is being prepared or has been dispatched for delivery. Any approved cancellations will be refunded using the original payment method, minus any non-recoverable costs already incurred by us.
4.2 Florist Cancellations
St Paul's Cray Florist reserves the right to cancel any order if an item is unavailable, for logistical reasons, or if we suspect fraud or misuse. In these rare circumstances, we will inform you as soon as possible and issue a full refund.
5.1 Delivery Times
We make every effort to deliver flowers during the requested delivery date and, where offered, within the selected time slot. However, timely delivery cannot always be guaranteed, especially during peak periods or due to circumstances beyond our reasonable control (such as severe weather or transport disruptions). Where delivery cannot be made on the requested date, we will inform you promptly and arrange a suitable alternative.
5.2 Delivery Instructions
It is your responsibility to provide accurate delivery details. Where delivery cannot be completed as a result of incorrect or incomplete information, additional delivery charges may be incurred. If, on arrival, no one is present at the delivery address, we may leave the flowers in a safe place or with a neighbour, where possible, and leave details for the recipient to collect. We will not be liable for any loss or damage to the goods after such delivery has taken place.
5.3 Failed Deliveries
If a delivery fails due to incorrect instructions or details provided by the customer, or because the recipient is unavailable for an extended time, we reserve the right to cancel the order or levy a fee for re-delivery at your request. Please ensure all delivery information is accurate and up-to-date at the time of order.
6.1 Quality Guarantee
St Paul's Cray Florist is committed to providing high-quality, fresh flowers. If you or the recipient receive flowers that are not in a satisfactory condition, contact us within 24 hours of delivery with a clear description and, where possible, photographs of the issue. We will review complaints and, at our discretion, offer a replacement or refund.
6.2 Perishable Goods
For health and hygiene reasons, and due to the perishable nature of fresh flowers, we regret that flowers cannot be returned except where the product is damaged, defective, or incorrect.
6.3 Refunds
Approved refunds will be processed as soon as possible and within 14 days of our confirmation. Refunds will be issued to the original payment method only. Please note minor variations in bloom size, colour, or arrangement may occur and are not considered grounds for complaint or refund.
By placing an order you agree to provide accurate, complete and up-to-date information, and to obtain the consent of the recipient, where appropriate, for us to process and deliver their order. You also agree not to use our website for any unlawful activities or to submit any defamatory, offensive or harmful content in gift messages or order submissions.
8.1 Limitations
St Paul's Cray Florist will not be liable for:
8.2 Maximum Liability
To the fullest extent permitted by law, our total liability for any loss or damage arising in connection with your order shall be limited to the total price of your order.
All content on the St Paul's Cray Florist website, including but not limited to images, text, product descriptions, and logos, is our intellectual property or that of our licensors and must not be used, copied, or reproduced without prior written permission.
We collect, store, and process your personal data in accordance with all applicable data protection laws and our Data Protection Policy, which is available upon request. Your information will only be used for business purposes related to your order and will not be sold or shared with third parties, except as required by law or to fulfil our services (for example, to delivery partners).
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms & Conditions or the use of our online flower delivery services in St Paul's Cray shall be subject to the exclusive jurisdiction of the courts of England and Wales.
St Paul's Cray Florist reserves the right to amend or update these Terms & Conditions at any time without prior notice. The latest version will always be available on our website. We encourage customers to check the Terms & Conditions before each order.
If any provision of these Terms & Conditions is found to be unenforceable or unlawful, such provision shall be severed from the remaining Terms, which shall otherwise remain in full force and effect.
These Terms & Conditions represent the entire agreement between you and St Paul's Cray Florist in connection with the online purchase and delivery of flowers and supersede any prior communications or agreements.
If you have any questions regarding these Terms & Conditions or require assistance with your order, please use our contact form on the website, or send us a message through one of our official contact channels.
Note: These Terms & Conditions apply to all e-commerce customers in St Paul's Cray and the surrounding areas. By placing an order online, you confirm that you have read, understood, and accept these terms in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 369 Chipperfield Rd, St Paul's Cray, Orpington, BR5 2LJ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St Paul's Cray, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St Paul's Cray.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
